Discover the World with Expert Guides

Effective Date: January 1, 2024

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support. This may include:

• Personal identifiers (name, email address, phone number)
• Travel preferences and requirements
• Payment information (processed securely through third-party providers)
• Communication records and feedback

How We Use Your Information

• To provide and improve our travel services
• To communicate with you about bookings and travel updates
• To personalize your travel experiences
• To process payments and prevent fraud
• To comply with legal obligations

Information Sharing

We do not sell or rent your personal information. We may share your information with:

• Service providers who assist in delivering our services
• Travel partners and local guides for booking purposes
• Legal authorities when required by law

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of marketing communications at any time.

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected] or call +1 (555) 847-9203.

Effective Date: January 1, 2024

1. Acceptance of Terms

By using TravelGuided's services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

2. Service Description

TravelGuided provides guided travel experiences, custom tour planning, and related travel services. We act as an intermediary between travelers and local service providers.

3. Booking and Payment

• All bookings require payment confirmation
• Prices are subject to change until booking confirmation
• Payment processing is handled by secure third-party providers
• Additional fees may apply for special requests or changes

4. Cancellation Policy

• Cancellations 30+ days before travel: Full refund minus processing fees
• Cancellations 15-29 days: 50% refund
• Cancellations less than 15 days: No refund
• Travel insurance is recommended for protection against unforeseen circumstances

5. Travel Requirements

Travelers are responsible for obtaining necessary travel documents, visas, and meeting health requirements. TravelGuided is not liable for denial of entry or travel disruptions due to inadequate documentation.

6. Limitation of Liability

TravelGuided's liability is limited to the cost of services provided. We are not responsible for acts of nature, political situations, or third-party service provider failures.

7. Dispute Resolution

Any disputes will be resolved through binding arbitration in New York, NY, under the laws of New York State.

8. Contact Information

For questions regarding these terms, contact us at [email protected] or +1 (555) 847-9203.

Last Updated: January 1, 2024

Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate data
• Right of Erasure: Request deletion of your personal data
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data
• Right to Restrict Processing: Request limitation of data processing

Legal Basis for Processing

We process your personal data based on:

• Contractual necessity for service delivery
• Legitimate business interests
• Your explicit consent
• Legal compliance requirements

Data Retention

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy or as required by law. Travel booking data is typically retained for 7 years for legal compliance.

International Data Transfers

When we transfer data outside the EU, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at [email protected].

Exercising Your Rights

To exercise any of your rights, please contact us at [email protected] or +1 (555) 847-9203. We will respond within 30 days of receiving your request.

Complaints

If you believe your data protection rights have been violated, you may lodge a complaint with your local supervisory authority.

Effective Date: January 1, 2024

Digital Millennium Copyright Act Policy

TravelGuided respects intellectual property rights and expects users to do the same. We respond to notices of alleged copyright infringement that comply with the DMCA.

Reporting Copyright Infringement

If you believe your copyrighted work has been infringed, please provide our DMCA agent with the following information:

• Physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to be infringed
• Identification of the infringing material and its location
• Your contact information (address, phone, email)
• A statement of good faith belief that use is not authorized
• A statement of accuracy and authority to act on behalf of the copyright owner

DMCA Agent Contact Information

DMCA Agent: TravelGuided Legal Department
Address: 245 Park Avenue South, New York, NY 10003
Email: [email protected]
Phone: +1 (555) 847-9203

Counter-Notification

If you believe your content was removed in error, you may file a counter-notification containing:

• Your physical or electronic signature
• Identification of the removed material and its previous location
• A statement under penalty of perjury that removal was due to mistake or misidentification
• Your contact information and consent to federal court jurisdiction

Repeat Infringer Policy

We reserve the right to terminate accounts of users who repeatedly infringe copyright.

Safe Harbor

This policy is designed to comply with the DMCA safe harbor provisions. We do not monitor user-generated content but respond promptly to valid takedown notices.

Last Updated: January 1, 2024

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience and analyze website performance.

Types of Cookies We Use

• Essential Cookies: Necessary for basic website functionality
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Third-Party Cookies

We may use third-party services (analytics, advertising) that set their own cookies. These are governed by their respective privacy policies.

Cookie Consent

By continuing to use our website, you consent to our use of cookies as described in this policy. You can withdraw consent at any time through your browser settings.

Updates to This Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

For questions about our use of cookies, contact us at [email protected] or +1 (555) 847-9203.